Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") govern all use of the Tommy Footwears website and any purchase you make from us. By accessing the site or completing a purchase, you confirm that:

• You are at least 18 years old, or are placing an order with the consent and supervision of a parent or guardian.
• You have read, understood, and agree to these Terms in full.
• You are providing accurate, complete, and current information.

We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

02 Use of This Website

You may use this website for lawful personal shopping purposes only. You agree not to:

• Reproduce, duplicate, copy, sell, or exploit any portion of the site for commercial purposes without our express written permission.
• Use the site to transmit spam, viruses, or any code of a destructive nature.
• Attempt to gain unauthorised access to any part of the site, its servers, or associated systems.
• Use automated tools (bots, scrapers, crawlers) to harvest product data, pricing, or customer information.
• Impersonate Tommy Footwears, its staff, or another user.

We reserve the right to suspend or terminate access for any user who breaches these terms.

03 Orders & Contract Formation

Placing an order on tommyfootwears.com.ng constitutes an offer to purchase. A binding contract is only formed when we confirm your order — either by sending a confirmation email or sending you a WhatsApp confirmation message, whichever comes first.

We reserve the right to refuse or cancel any order at our discretion, including (but not limited to) situations where:

• An item is out of stock or discontinued after your order is placed.
• A pricing or product description error is identified on our site.
• Payment authorisation is declined or we reasonably suspect fraudulent activity.
• The delivery address cannot be serviced by our logistics partners.

If we cancel your order after payment has been received, a full refund will be issued to your original payment method within 5–10 business days.

Order Changes & Cancellations

You may request to change or cancel your order within 2 hours of placing it by contacting us via WhatsApp at +234 811 951 0481. Once your order has been dispatched, it cannot be cancelled, and you would need to follow our returns process instead.

04 Pricing & Payment

All prices displayed on the site are in Nigerian Naira (₦) and are inclusive of applicable taxes unless otherwise stated. Delivery fees are calculated separately at checkout based on your delivery zone.

We make every effort to ensure pricing accuracy. In the event that an item is mispriced, we will notify you before processing your order. You will have the option to proceed at the corrected price or cancel your order for a full refund.

Payment Methods

We currently accept the following payment methods:

• WhatsApp Order Flow — Place your order via WhatsApp; payment on delivery or as agreed with our team (default method).
• Pay on Delivery (Cash) — Available for qualifying orders. Please have the exact amount ready.
• Bank Transfer — Transfer to our designated account before dispatch. Details provided at checkout when enabled.
• Online Card Payment (Paystack) — Debit/credit cards (Visa, Mastercard, Verve), USSD, and mobile money when available.

Your payment information is processed securely. We never store card details on our servers. Online payments are handled by Paystack, a PCI-DSS compliant processor.

05 Delivery

We deliver nationwide to all 36 states and the FCT. Delivery fees and estimated timelines vary by location and are displayed at checkout. Delivery timelines are in business days and begin from the date of dispatch, not the date of order placement.

While we make every effort to meet stated delivery timelines, delays may occasionally occur due to factors outside our control (logistics delays, public holidays, adverse weather, or incorrect delivery information). Tommy Footwears shall not be liable for reasonable delivery delays.

You are responsible for providing an accurate and complete delivery address. We are not liable for failed deliveries arising from incorrect addresses. Re-delivery attempts following a failed delivery may attract an additional fee.

Risk of loss and title for purchased items transfer to you upon delivery to the address specified in your order.

06 Returns, Exchanges & Refunds

We accept returns within 7 days of delivery, subject to the conditions below. Please review our full Returns Policy for complete details.

Conditions for Return

• Items must be unworn, unwashed, and in their original condition.
• Items must be returned in their original packaging with all tags intact.
• Proof of purchase (order number or receipt) must be provided.
• Sale and clearance items are final sale and are not eligible for return or exchange.
• Custom orders are non-refundable and non-exchangeable unless faulty.

Refunds

We do not offer cash refunds. Approved returns are resolved as store credit (valid for 6 months from issue date) or an exchange for a different size or colour. Exceptions apply where we have sent a wrong or damaged item — in such cases, replacements are dispatched at no cost to you.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you must notify us with photographic evidence within 48 hours of delivery via WhatsApp. We will arrange a free replacement or appropriate remedy promptly.

07 Intellectual Property

All content on this website — including but not limited to text, images, product photographs, logos, brand names, designs, icons, and the overall look and feel — is the property of Tommy Footwears or its licensors and is protected by applicable Nigerian and international intellectual property laws.

You may not reproduce, distribute, display, transmit, or create derivative works from any content on this site without our prior written consent, except for personal, non-commercial use (e.g. sharing a product link with a friend).

The Tommy Footwears name, logo, and brand identity are our trademarks. Unauthorised use is strictly prohibited.

08 Limitation of Liability

To the fullest extent permitted by applicable law, Tommy Footwears and its owner, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or from the purchase or use of our products.

Our total liability to you for any claim arising out of or relating to a purchase shall not exceed the amount you paid for the specific order giving rise to the claim.

We make no warranty — express or implied — that the website will be uninterrupted, error-free, or free of viruses or other harmful components. The website and all products are provided "as is".

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.

09 Privacy

Your privacy matters to us. By using this website and placing orders, you consent to the collection and use of your personal information (name, phone number, email address, and delivery address) for the purposes of processing your order, communicating with you, and improving our service.

We do not sell, trade, or rent your personal information to third parties. We may share your details with delivery partners strictly for the purpose of fulfilling your order.

We may send you order updates, promotional emails, and newsletters. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@tommyfootwears.com.ng.

For full details, see our Privacy Policy.

10 Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved informally, it shall be referred to the courts of competent jurisdiction in Lagos State, Nigeria.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

11 Contact Us

If you have any questions about these Terms & Conditions, please reach out:

• WhatsApp: +234 811 951 0481
• Email: hello@tommyfootwears.com.ng
• Contact page: tommyfootwears.com.ng/contact.php

Tommy Footwears is operated by Adeagbo Tomiwa, Lagos, Nigeria.
These Terms were last revised in May 2026.