Frequently Asked Questions

Browse our shop, select your size and colour, then click "Add to Cart". When ready, go to your cart and fill in your delivery details. We accept payment via Paystack — cards, bank transfer, USSD, and more.

You can cancel or modify your order within 2 hours of placing it by WhatsApping us at +234 811 951 0481. Once your order is being processed or has shipped, changes are no longer possible.

You'll receive a confirmation via the email address you provided at checkout. We'll also send a WhatsApp message confirming your order details.

Yes — if you're having trouble with the website, WhatsApp us directly and we'll take your order manually.

Yes. Contact us via email at hello@tommyfootwears.com.ng for bulk pricing and lead times.

Yes, we deliver to all 36 states and the FCT. Remote areas may take an extra day beyond the stated timeline.

Store pickup is available. Select "Pickup" at checkout and choose a store location. You'll be notified via WhatsApp when your order is ready for collection.

Visit our Track Order page and enter your order number and phone number. You'll also receive WhatsApp updates at each stage.

Our courier will attempt delivery twice. After two failed attempts, the item will be returned to us and you'll need to arrange re-delivery at an additional fee.

We dispatch Monday–Saturday. Deliveries may arrive on Saturdays depending on your location and courier.

We accept all major payment methods via Paystack — debit/credit cards (Visa, Mastercard, Verve), bank transfers, USSD, and mobile money. Your payment data is encrypted and never stored on our servers.

Yes. All transactions are processed by Paystack, one of Africa's most trusted payment processors. We never see or store your card details.

We currently do not offer pay-on-delivery. All orders require payment upfront to be confirmed.

If your payment failed, your order was not confirmed and you were not charged. Try again with a different card or payment method. If the issue persists, WhatsApp us and we'll assist you directly.

Yes — an order confirmation with full details is sent to your email immediately after a successful payment.

We accept returns within 7 days of delivery for unworn items in their original packaging. Sale items are final sale. See our full Returns Policy for details.

We do not offer cash refunds. Approved returns are resolved as store credit (valid for 6 months) or an exchange for a different size or colour.

The customer is responsible for return shipping costs. We cover shipping for all valid exchanges — we'll send the replacement to you at no extra charge.

WhatsApp us with photos within 48 hours of delivery and we'll arrange a free replacement immediately — no return shipping required from you.

Once we receive and inspect your return (1–2 business days), your exchange is dispatched within 1 business day.

We use EU sizing across all products. Our size range runs from 37 to 49. If you're unsure of your size, check our Size Guide for a full measurement chart.

We recommend sizing up if you're between sizes, especially for leather styles which may feel snug initially and will break in over time.

Yes — our premium lines use genuine leather uppers. Product descriptions specify the material clearly. If in doubt, WhatsApp us before ordering.

For leather shoes, wipe with a damp cloth and condition every few months. Avoid prolonged exposure to water. Store in a cool, dry place — preferably in the original box.

Yes — WhatsApp us and we'll let you know what's possible. You can also use our Design Your Own page. Custom orders typically take 2–4 weeks.

No — you can checkout as a guest with just your name, phone number, email, and delivery address. No account creation required.

Every email we send contains an unsubscribe link at the bottom. You can also email hello@tommyfootwears.com.ng and we'll remove you immediately.

The fastest way is WhatsApp at +234 811 951 0481. You can also email hello@tommyfootwears.com.ng or use our Contact page. We respond within 24 hours.